11 Important Key Features to look for in a QSR POS system

What if you could order food at a drive-through and skip the line? With kitchens becoming less of a household standard, quick-service restaurants can help you get a meal on the go. They accept orders and deliver food quickly, so it's perfect for when you're in a rush.

Fast-food chains require faster and more innovative technology to keep up with the demands of modern life. This is evident in how swiftly new technology has progressed in our digital age.

Point-of-sale software is a necessity for any retail establishment. It helps you manage the flow of customers and transactions, which in turn leads to increased sales. That's why it's crucial to learn everything you can about installing QSR POS systems.

Top QSR POS Features to ensure success with your Business

QSRs are busy places, so the Point Of Sale can't be incompatible with the company's use of it. Important quick customer service is key to these establishments. When it comes to quick-service restaurants, here are a few features you should have in your POS system.

1. Speed

Quick-service restaurants are about quick service, which is why your QSR POS system has to be speedy. Put in a compliant POS system, and you will be good to go. The more of your operations that use the POS system, the faster it will process orders.

2. Best Inventory Management

Imagine this, you’ve got someone in the drive-thru lane ordering a Waldorf Salad. You realize unfortunately that we don’t have any lettuce left. The customer insists on their order and doesn’t want an alternative - so you lose them as a customer.

The integration of your restaurant's POS system with real-time SWIL inventory management software will save you time and money by alerting you in advance when a certain product is going to run out. You can punch in the quantity of any ingredient at purchase and keep track of it on the system.

3. Correct Data Analytics and Reports

Regular measurement of your restaurant’s performance is important in increasing sales and the overall business. Measurements are easily tracked with data analytics, which benefits the growth and performance of your QSR.

Checking the QSR’s sales, employee, payouts, or accounting reports can detect any loops. Reports can also be simplified to make them less stressful for you to read.

4. Mobile Point Of Sale

Using a mobile Point of Sale system can help large restaurants cut down on the number of customers they have waiting in line. Not only that, but it allows more than one employee to work on an order at the same time.

Customers can receive their orders within 10 minutes. There are plenty of devices you can choose from, and it's been proven time & time again that Android POS Systems bring a lot of benefits.

5. Counting tip percentage

Often, staff tips are overlooked in QSRs. Having a system where the customer calculates an employee’s tip percentage makes it easier and more transparent for both their employees and the company. All of that money then goes straight to their salary with breakdowns available both on or off-site.

6. Prompt delivery management

QSRs have both in-house, drive-thru, and delivery areas. The POS will organize and prioritize these orders to ensure they are all managed efficiently. Intelligent tracking of the status of order deliveries is a simple part of this process with a flexible Point of Sale System.

7. Simple menu customization

Your menu is bound to change as the trends of what customers want and need change. Keeping up with these changes will afford you an expansive and ever-evolving food selection.

Is there a dish you’ve run out of? Instead of letting your customers know about it when they place their order, take the dish off your menu and let them know.

8. Best CRM Management

As soon as a customer places an order, the POS system automatically records their contact information. Data is then used to send out SMS and email campaigns to customers. Sending discounts and offers helps get new customers on board, while also maintaining an old customer base.

A discounted honey-glazed cinnamon doughnut might just be someone's pick-me-up after a long tiring day at work. These campaigns are effective in building customer loyalty.

9. Changeability in payment

Many customers would prefer to be able to pay in cash, but this is not always possible. There must be a range of payment methods available for them and including debit & credit cards. There are now plenty of payment gateways that offer cashless transactions so there really should not be any issues with this.

Restaurants are adopting the QSR POS to better serve customers. They can enjoy their meal without having to worry about paying the bill since they will be able to use different payment methods.

10. Theft control

When you're in a fast-paced environment like a quick-service restaurant, the chances of employees stealing from you are higher.

QSR POS is your best bet when it comes to fast food inventory management. You can grant access only to the right people, so even on hectic days, you won’t have to worry about losing any money.

11. Merge with food aggregators

The modern QSR point-of-sale systems must integrate with third-party companies that provide food. All orders need to be managed in a single dashboard and you can do that from any location. This reduces the time it takes to serve a customer.

Conclusion

Quick-service restaurants offer fast service and aim to serve customers' orders within 10-15 minutes. QSR Point of Sale systems should be set up with speed in mind. You don’t want your POS to disrupt anything in the QSR.

Here are some important QSR POS facts: we have talked about the features of a QSR POS before and how they can help tie in your restaurant. The QSR provider's role matches up with knowing everything there is to know about POS software. SWIL POS software enables easier management of activities in a QSR.